House Cleaning FAQ
What types of exterior cleaning services do you offer?
Power Washing, Soft Washing, Gutter Cleaning, Roof Cleaning, Concrete Cleaning, Deck Cleaning, and Shrink Wrapping.
Do different surface materials require different cleaning products or techniques?
Yes, some surface materials require different levels of pressure depending on the material itself and the level of surface dirt or contamination.
Are your cleaning products eco-friendly?
Yes – all our products are eco-friendly.
Does power washing remove mold, mildew, algae?
Yes. Power washing combined with the right cleaning solution removes mold, mildew and algae.
What should I do to prepare for a cleaning service?
Check the condition of your property, alert us to any preexisting damage or unusual conditions.
Do you bring your own cleaning supplies and equipment?
Yes. All supplies and equipment are self-contained.
Are you insured and bonded?
Yes – fully bonded and insured
How can I reschedule or cancel a cleaning appointment?
While calling is best, you can also text or email us.
Do you accept credit cards?
Yes – Visa, Mastercard, American Express and Discover
What is the difference between power washing and soft washing?
PowerWashing is simply using high pressure water whereas soft washing uses a soap to loosen debris allowing for the use of less pressure.
How often should I have my home power washed?
Every 1-2 years, depending upon environmental conditions and where you live.
Do I need to be home when you arrive?
No, but please make sure we have adequate access to your property.
Can you power wash both residential and commercial properties?
Yes – we can power wash any type of property.
Roof Cleaning
What methods do you use for roof cleaning?
Soft washing is the preferred method, and specialized cleaners are applied and left on the roof to work on and kill contaminants.
Are your cleaning solutions safe for my roof and landscaping?
Yes – our cleaning solutions are environmentally friendly
How often should I have my roof cleaned?
Whenever discoloration begins to appear.
Can roof cleaning help prevent damage and extend the lifespan of my roof?
Yes, the sooner you get on it the better the results, especially if the contamination is from mold or algae.
Will roof cleaning remove moss, algae, and lichen effectively?
Yes. Our methods are extremely effective.
How long does the roof cleaning process typically take?
1-2 hours for most roofs, depending upon the size of the roof and the amount of contamination that needs to be removed.
Is roof cleaning safe for all types of roofing materials?
Yes – we make sure we use the safest and most effective methods
Can roof cleaning improve my home’s energy efficiency?
Absolutely! In the summer, the dark soots created by algae, mold, mildew and dirt will retain heat, causing your air conditioning to work harder. The same debris, mold and dirt can adversely affect the insulating properties of your roof during the winter.
Deck Cleaning
What methods do you use for deck cleaning?
Soft washing and pressure washing
Are the cleaning products you use safe for pets and plants?
Yes – our products are eco-friendly and animal-friendly.
How often should I have my deck professionally cleaned?
Whenever green mold, mildew and algae stains appear.
Can you remove tough stains like rust or mildew from my deck?
Of course we can! Mildew, mold and algae come off with soft washing. We also offer rust removal.
How long does the deck cleaning process usually take?
1-2 hours depending on deck size and layout, as well as the level of surface dirt and contamination.
Will the cleaning process damage the wood or composite material of my deck?
No – our products and processes are eco, environmentally and structurally friendly to wood and composite decks.
What precautions do you take to protect surrounding areas during the cleaning?
Rinse down any shrubs in the surrounding areas to protect them from any stray cleaning droplets.
How soon can I use my deck after it has been cleaned?
As soon as the deck surface is dry.
Concrete / Pavers cleaning
What techniques do you use for cleaning pavers and concrete surfaces?
We use both soft washing and pressure washing, depending upon the surface to be cleaned.
Are your cleaning methods environmentally friendly?
Yes – they are eco, environmentally, and plant/animal friendly.
Can you remove mold, mildew, and algae from pavers?
Of course. We can remove any biological contaminants from any surface.
How often should I have my pavers or concrete surfaces professionally cleaned?
As soon as discoloration, mold and algae, and dirt buildup appears.
Will pressure washing damage my pavers or concrete?
No. Our pressure washing methods are safe for all pavers and concrete surfaces.
What precautions do you take to protect nearby plants and landscaping during cleaning?
We are conscientious of nearby plants when cleaning. Washing them down, and/or isolating them to protect them from stray cleaning droplets, are methods we employ.
How long does the cleaning process take for an average-sized patio or driveway?
One hour, but ultimately depends upon the surface size and types of contamination.
Can you restore the original color of faded pavers or concrete?
Yes – in fact, that is our goal.
Do you provide cleaning services for commercial properties as well as residential?
Yes – we can clean any type of outdoor surface.
What steps do you take to ensure an even cleaning of large concrete areas?
Surface-specific cleaners are applied and evenly spread to ensure a uniform cleaning.
How soon can I use my paver or concrete surface after it has been cleaned?
The surface can be safely used once it has dried.
Gutter Cleaning
How often should I have my gutters professionally cleaned?
After every leaf fall or when you begin to see your gutters overflow.
What methods do you use to clean gutters safely and effectively?
We clear them out with high pressure water along with the downspouts to ensure they will flow freely.
Do you offer gutter inspection services along with cleaning?
Yes, and we will alert you to any damage or issues before proceeding.
Can you clean gutters on multi-story homes and buildings?
Yes. Multi-stores are not a problem.
How do you handle clogged downspouts during the cleaning process?
We flush them with high pressure water.
Will gutter cleaning help prevent roof and foundation damage?
Yes, clogged gutters can not only can weigh down your roof, they also cause uneven drainage by dispersing water to areas where it was not intended to go.
Do you offer any maintenance plans for regular gutter cleaning?
Yes, our customers typically have it down annually after every leaf fall.
Are your cleaning services insured and guaranteed?
Yes – we guarantee that all clogs will be removed and your gutters will be tested for effective water flow before we leave.
Can you provide before and after photos of the gutter cleaning?
Yes – we ask that you please let us know you need these photos beforehand.
Driveways
What types of stains and debris can you remove from driveways?
Algae, mold, mildew, rust, and dirt can be removed.
How often should I have my driveway professionally cleaned?
Every 1-2 years is the norm, but we recommend cleaning whenever you see stains start to appear.
What methods do you use for cleaning different types of driveway surfaces?
Soft washing and pressure washing are the most effective methods.
Are your cleaning solutions and methods environmentally friendly?
Yes
How long does the driveway cleaning process typically take?
1-2 hours, depending upon the size of the driveway and the level of surface contamination.
Will driveway cleaning help prevent surface damage and prolong its lifespan?
Yes. By removing the stains, we are also removing the biological causes that can weaken and damage the driveway.
Are your cleaning services suitable for both residential and commercial driveways?
Yes. We can clean any driveway, residential or commercial.